Spring Clean your Data

havIt all started with service follow up and we are simply the best at it! The fact is very simple...You have got to call your customers after service to find out if they are happy. Hey look we get it...You think that your ASM's should be calling your customers. We hear this time and time again. Here is the truth known from 17 years experience. Your customers do NOT want to talk to the same person that pissed them off. Even if they do pick up the phone they are not likely to get involved in conflict. So what do they do? They just dont come back.

Our specialty is finding customers who are not happy. More importantly we will schedule the next service reminder, update data and build a relationship with your customers that will keep them coming back. Call the Campus Caller Automotive BDC today for more information. 513.407.4807

Campus Callers Service BDC will keep in touch with every single customer to remind them of service thus pumping your retention numbers up and up. Service reminder calls are designed to keep your customers feel needed and respected.

Appointment Reminders? Well your dentist does it, your doctor does it, hell even your HVAC and Cable provider does it. Why in the hell are you not doing it? The most important part of this type of call is updating data. Face it, you do a great job but the customers email is wrong... guess who does not get a survey?

Your Campus Callers Automotive BDC will follow up with each and every customer that walks in to your dealership not only till they purchase but also after they purchase.

Ever wonder why  you cannot get your sales people to follow up with every single customer? It simple... they don't want to. HUH? Come on, they don't want to. They want to deal with the customer that is HOT to trot and right in front of them. Let Campus Callers BDC do the work they don't want to do and STOP fighting it. They are good at what they do and we are Great at following up. 

We will follow up on your internet leads right up to the day they fall off DNC. Meaning...no more paying for leads that are not follow up with. Until the customer purchases from you, or indicates they are out of the market, your Campus Callers will be there the entire time.

Bottom line is this... Your Campus Callers Outbound Automotive BDC can do anything you want when it comes to outbound calls.

• Recall Notification
• Birthday Calls
• Data Updates
• Finance Reviews
• You name it, we'll call

We have been making calls for Automotive Dealerships for 19 years and really and truly are the very best. Our callers are the best, our technology is the best, our training is the best, our monitoring is the best and frankly our mission and dedication to our people is the best.

Call Campus Callers today 513.407.4807 and let us to a full demo for you

Customers have questions, you have answers. Display the most frequently asked questions, so everybody benefits.

Our training is second to none when it comes to a BDC. We will put our callers up against anyone at any time for the call types they are trained on. Each caller starts training before they are even hired. The MUST meet and exceed certain standards. Training is done both on-line and in person depending on the callers location. Before a caller can make a single call on their own our staff walks them hrough mock calls, then real calls all the time with them live. Throw on top of this and our call center software trains them on a daily basis in real time AND we monitor 5% of all calls daily for continued quality.

As a standard we will only call during 10am-8:30pm mon-friday. We adjust Saturday calls when they are needed to be respectful of those we call. We DO NOT call at dinner time, we NEVER call on Sundays. Our rule is, if we don't like it either will those people we are calling. Our goal is to serve your customers, no piss them off.

SIMPLE! We follow the rules and THEN SOME. We take do not call laws very serious, more than most dealers do. 

• We DO NOT CALL customers who do not fit within the EBR
• We DO NOT use a predictive Dial System; our callers actually dial the numbers in real time. - Predictive Dialers = SUED
• We leave a full and complete message on every single call letting people know who we are and why we are calling - They can also call us back!
• Once a NUMBER is put on our DNC list in our software it can NEVER be removed. Our software will no longer allow that number to be shown to be called.

We do not play around with DNC period.

NO- Our job is not to sell anything. We are all about customer service and making sure your customers are happy with their recent experiences with you.

No. Our rates are very low and competitive as they stand. What we can do is show you how to save money by allowing us to make calls for your group as a whole. Our software allows us to customize your group so callers are not crossing over. Hey guess what? Doing this may just make you a larger group.

This depends on how fast we can get you set up and start getting data. Generally this is the longest part of the deal. On average it takes 15-20 days from the time agreements are signed. It could take longer if your IT department is made up of a lot tech who knows how to use xbox real good or if he is an actual professional, which by the way is worth their weight in gold. Great I.T people are awesome!